Designed in collaboration with the Airbnb Environments team, the Airbnb CX Hub - located in Portland?s historic Blagen Block ? redefines a traditional costumer service call-center and revolutionizes how people work.  Benefitting from Airbnb?s ongoing research on how to support and empower their Customer Experience Agents, the design provides a range of environments that accommodate different work styles, allowing CX Agents to choose a setting that best supports their work at any given time. 

© Jeremy Bitterman

Architects: Boora Architects

Location: Portland, OR, USA

Collaborator: Airbnb

Area: 17000.0 ft2

Project Year: 2014

Photographs: Jeremy Bitterman
© Jeremy Bitterman

From the architect. Designed in collaboration with the Airbnb Environments team, the Airbnb CX Hub - located in Portland?s historic Blagen Block ? redefines a traditional costumer service call-center and revolutionizes how people work.  Benefitting from Airbnb?s ongoing research on how to support and empower their Customer Experience Agents, the design provides a range of environments that accommodate different work styles, allowing CX Agents to choose a setting that best supports their work at any given time. 

© Jeremy Bitterman

Agents are not assigned a specific space to work rather are presented with options...