Arch2O.com

Arch2O.com - Architecture & Design Magazine
The first phase of Airbnb?s Customer Experience Hub in Portland inhabits space on two floors in the historic Blagen Block building. Working with the Airbnb environments team, Bora Architects redefined a traditional customer service call-center to revolutionize the way people work.
Courtesy of Bora Architects – Photographs : Jeremy Bitterman
Using employee surveys and observation we learned Agents value variety in their work environment and amenities that make them comfortable. We factored that into our design, providing employees with options for active or focused settings, working at a table, lounging or standing, instead of having assigned workstations.
Courtesy of Bora Architects – Photographs : Jeremy Bitterman Custom elements like standing height ?Landing Zones? create a home base for teams, accommodating the need for personal storage and providing an alternate work configuration for the agents. Interspersed throughout the space are social amenities like a kitchen, dining areas and a tap hidden behind a movable library wall.
Courtesy of Bora Architects – Photographs : Jeremy Bitterman
An existing brick wall divides the office into two distinct environments. The brighter side features ambient lighting brightened by soft colors and light wood, encouraging collaboration. A more subdued side with focused light over work areas, darker tones and richer textures creates a quieter atmosphere for ?hea...