Designed by Gensler, The timing was right?Hyatt needed to consolidate several offices throughout Chicago; there appeared to be a lack of connection between the staff at headquarters?many who had limited personal knowledge of Hyatt properties?and the staff at the hotel properties; and their work needed to reflect the work paradigm of the 21st century.
Photography: Rafael Gamo
Hyatt?s move to 150 N. Riverside Plaza brought this Chicago-based hospitality corporation?s colleagues together under one roof in a new architectural landmark. With a renewed focus on its distinctive brands, Hyatt found its current workplace to inhibit the kind of interdisciplinary thinking and cross-functional collaboration necessary to compete in the fast-paced hospitality industry.
As part of the overall design concept, our team incorporated Hyatt?s seven guest touchpoints utilized in designing the guests? journey throughout their stay at any hotel, all to build empathy between the employees at the headquarters and those working in almost 700 hotels around the world.
Photography: Rafael Gamo
This experiential lens includes arrival & departure experience, food & beverage offerings, guestrooms, events, meetings, services, and other experiences which is now how Hyatt headquarter employees experience their day. With special attention paid to arrival and departure, the team created a new concept that resulted in ?Hub 8,? a multipurpose reception, co-working, meeting, event, and food & beverag...